we hope the following will answer any questions you may have about matla.com.tr. if you have further questions, please contact us to hello@matla.com.tr

    ordering on matla.com.tr is easy and safe. once you have found the item you would like to purchase, click on the add to cart button to place it in your shopping cart. follow the directions through the checkout process to complete your order.
    yes, purchasing online from matla.com.tr. is extremely safe. please visit the matla terms of service and privacy policy page for detailed information..
    to cancel an order that has not yet shipped, simply reach out by email at hello@matla.com.tr
    an email confirmation is sent to you when the order is shipped. the email will include information and instructions on how you can track the shipment of your order online. if you do not receive an order confirmation within 5 business days of your order, please email at hello@matla.com.tr.internet orders are usually shipped within 2 business days of receiving an order. Sundays and holiday delivery is not available.
    all matla.com.tr purchases arrive in the envelope box, apply with a matla label. for your gift message please email us at hello@matla.com.tr, one gift card per recipient will be included in your order.
    please visit the matla refund policy page for detailed information.
    matla offers worldwide shipping with DHL Express. all items will be carefully packaged and shipped with a tracking number. after your payment received it takes 2 days to prepare the goods for shipment and 1-5 business days to deliver to your address depending on your country location. please check the regions and transit times by clicking here. buyer is responsible for all VAT, import fees, and taxes imposed by your country. custom authorities require that we state the value of your order directly on your package.